FAQs
We are happy to resolve your doubts.
Simply upload photos of your pet (front, belly, both sides, and back), and our team will create a personalized design for your product.
If you’ve purchased our Sneak Peek + Design Guarantee, we’ll share a preview of your design before production. You’ll also have up to two rounds of revisions to make sure everything looks just right.
If you’ve purchased our Sneak Peek + Design Guarantee, you’ll receive a preview before production and can request revisions. If you’re still not satisfied after the final result, you’re eligible for a full refund.
Shipping & Delivery
- Processing time: 3–4 weeks
- Shipping time: 7–15 business days (varies by location)
Yes, we ship worldwide.
Yes, once your order is shipped, you’ll receive a tracking number via email.
Returns & Refunds
Since each item is made just for you, we generally do not accept returns unless there is a quality issue caused by us.
Please contact us within 7 days with photos, and we’ll arrange a replacement or refund.
Product & Quality
Our products are made from high-quality, soft, and durable materials designed for everyday use.
No, our plushies are made with high-quality materials and craftsmanship to ensure long-lasting color and detail. We also offer a lifetime repair service for added peace of mind.
Support
You can reach us via email at service@mydianlo.com or through our contact page.
We typically reply within 24–48 hours on business days.
